Return policy

At ASCEND, we understand that sometimes a product may not meet your expectations or fit your needs. That's why we have a hassle-free return policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you may return it within 30 days of receiving the item. We accept returns for any reason, whether it's a sizing issue, a change of mind, or a defect in the product.

To initiate a return, simply contact our customer service team with your order number and the reason for the return. They will guide you through the process and provide you with a return authorization number.

Once you have received your return authorization number, please securely package the item and include all original tags and packaging. We recommend using a trackable shipping method to ensure that your return reaches us safely.

Upon receiving the returned item, our quality control team will inspect it to ensure that it is in its original condition. If the item passes inspection, we will issue a refund to your original payment method within 5 business days.

Please note that shipping fees are non-refundable, and you will be responsible for the return shipping costs unless the return is due to a defect or error on our part.

If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or provide a prepaid return shipping label for your convenience.

For hygiene reasons, certain items such as underwear and swimwear are non-returnable unless they are unopened and in their original packaging.

At ASCEND, we strive to provide the best shopping experience for our customers. If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure your satisfaction.